Your satisfaction is important to us! We take
great measures to ensure that you receive high quality
products at the best manufacture direct prices. However,
if you ever have the need to return a product, we will
gladly accept your return subject to the terms stated below.
Simply call us at 1-920-497-0572 between the hours of 8:30
a.m. and 5:00 p.m. (CST), Monday thru Friday, to arrange
for an exchange or return. All exchanges/returns must be
pre-authorized, and you must have an assigned RMA# from
us, before returning any products.
RETURNS/EXCHANGES
All Thorvie International standard branded product
we sell can be returned for an exchange or refund, less any discounts,
within 10 days of the original shipment date, shipping charges are non-refundable.
All returns must be shipped pre-paid. We do recommend that
you insure your package, as we are not responsible for
lost or damaged shipments. All returns must be in new condition
or they may be subject to a refurbishing charge. All products accepted
for return are subject to a 15% re-stocking charge.
WARRANTIES
All Thorvie International standard branded products
carry a warranty of one year
against defects in materials and workmanship. All other
non Thorvie International branded products usually carry
a one-year manufacturers warranty and may be returned to
the manufacture as stated in their warranty. Non-defective
products that are being returned for credit will be subject
to a 15% restocking fee. Products found to be defective
will be accepted for exchange or refund within 30 days
of the original shipment date. Damaged or misused products
are neither guaranteed nor warranted. After 30 days and
throughout the remainder of the manufacturer's warranty
period, we will exchange the defective product for an identical
product only.
Thorvie International LLC hereby disclaims
all other warranties, including warranties of merchantability
and fitness for a particular purpose. Custom,
(non-stock), manufactured products are neither guaranteed
nor warranted.
To return a Thorvie International branded
product after you have spoken to our Customer Service department
and obtained an RMA#, please ship to the address below,
Attn: Returns. RMA# ______
Thorvie International LLC
3181 Stone Road
Sturgeon Bay, WI 54235
Your RMA# must be clearly indicated on the
outside of any packaging, not on the product or
the product packaging.
All prices are subject to change without notice
and we are not responsible for misprints or out of stock
items. Some products may vary in size and style from the
pictorial representations in this web site.
